Product Support Specialist

HYDAC is a fluid power leader that specializes in the design and development of custom solutions for the mobile and industrial markets. We are currently seeking a qualified Product Support Specialist at our Glendale Heights facility.  The Product Support Specialist will be responsible and accountable for cost reduction / optimization projects by organizing tasks, time, resources, and

people throughout the organization.

Tasks:

• Responsible for keeping the projects on track and possessing the ability to foresee the entire project as a whole at all times.
• Develop a thorough knowledge of the product line.
• Provide technical support both internally and to outside contacts.
• Provide liaison between the customer and sales support.
• Develop and support training on products and applications.
• Update distributors and Regional Sales Managers on product line changes.
• Coordinate with German products and counterparts.
• Maintain price lists and literature.
• Complete price and technical analysis.
• Use SAP to generate necessary reports.
• Participate in continual improvement initiatives.
• Prepare price quotations.

Requirements

• Travel 25%-40% of the time.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or
• governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of manager, client, customers and the general public.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Knowledge of Database software, Development software, Internet software, Project Management software, Spreadsheet software and Word Processing software.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area circumference and volume.
• Ability to apply concepts to basic algebra and geometry.
• Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully;
• Develops alternative solutions.
• Customer Service: Responds promptly to customer needs and responds to requests for assistance

Qualifications:

• Associates degree in Mechanical Engineering preferred.
• Must be able to work in the United States without corporate sponsorship now and within the future.